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FAQ
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Do I have to sleep in a tent?No, Trail Dog & Company specializes in "slackpacking" or continuous day hiking trips. You'll enjoy the beauty of nature during the day, and return to a nicely appointed vacation rental at night for all the creature comforts.
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How do I learn more information on upcoming trips?Visit us on Instagram @traildogandcompanyllc or email us at: traildogandcompanyllc@gmail.com If you don't see what you're looking for, we're happy to plan a custom trip for you!
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What is your cancellation policy?Any participant cancellations for day-hikes within 72 hours of your scheduled hike will receive 50% refund. There is a $50 down payment for all team building hikes. If you don't hike within 1 month of signing up for a date, you forfeit the down payment. Group discounts are provided to groups of 8 or more hikers. A private group hike is a minimum of $200. There is a $200 down payment for all slackpacking trips. At Trail Dog & Company, we want nothing more than to embark on an adventure with you, but we also understand life happens. That’s why we recommend trip insurance to protect your travel investment. Travel insurance not only covers things like injury, unexpected illness, and travel delays, but it also covers trip cancellations. Trip insurance is not required with Trail Dog & Company, but it is highly recommended. Some Recommended Travel Insurance Providers are: 1. Travelex Insurance Company at: Travel Insurance You Can Trust | Travelex Insurance 2. World Nomads at: World Nomads - Explore Your Boundaries 3. Faye Travel Insurance: Faye - Whole-Trip Travel Insurance (withfaye.com) *It is your responsibility to read and fully understand the insurance policy you’ve purchased* Trail Dog & Company Trip Refund Policy: *If you cancel your trip with Trail Dog & Company 91+ days out from trip start date, you receive a full refund (minus your deposit) *Trip cancellations 61-90 days out from trip start date will receive a %50 refund *If you cancel your trip with Trail Dog & Company within 60 days of the trip start date, you pay 100% of the trip cost, no refund (travel insurance is highly recommended to avoid this) Trail Dog & Company understands how disappointing it can be in the event you need to cancel or change your long-anticipated adventure. Our cancellation policy is not meant to be punitive, however, we plan far in advance for each departure and continuously send non-refundable payments to vacation rentals and other suppliers. We use your payments to prepare for your participation and handle other costs associated with our operations. Therefore, we must strictly adhere to our cancellation policy for all participants.
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What if I'm a beginner?First of all, welcome! We have a number of beginner trips to help ease you into the great outdoors. We'll teach you the basics so you're a safe and confident hiker.
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Will we still hike if it's raining?Yes, absolutely! As long as weather conditions are safe, we still hike. That is part of the whole hiking experience. The weather won't always be 70 degrees and sunny, so we plan ahead, and pack the proper gear and clothing for the weather conditions that day. However, weather that includes lightening, flooding, tornadoes, etc. is simply not safe. In those situations, we reschedule the hike if you're signed up for a day hike. If you're on a slackpacking trip, we simply arrange a different (and safe) activity for that particular day. Safety is our number one goal at Trail Dog & Company. We assess the weather conditions and always act in the best interest of safety.
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